Inside our handbag workshop in Guangzhou

If something is wrong

• Before packing, each order is checked against the approved sample: shape, stitching, edge, hardware, logo, and that the bag opens and closes.
• Inspection follows ISO 2859-1, General Level II. Critical defects are not accepted. Major defects are accepted to AQL 2.5. Minor defects are accepted to AQL 4.0.
• Natural grain, and a small shade difference inside the range of the approved leather, is not a defect.
• A wrong material, a wrong logo, hardware that does not function, an open seam, or a construction that does not match the sample is a major defect. A loose thread or a small mark that does not affect use is a minor defect. A lot outside these limits is reworked, or the failed pieces are replaced, before the goods leave.
• You, or an inspector you send, can check the goods against the sample in Guangzhou before shipment.
• If a defect is found after the cartons arrive, email photos and the carton mark within 7 days. When major defects are outside AQL 2.5, the failed pieces are remade or credited on the next order. We do not take back a lot that passed inspection, or one that matches the sample. Damage in transit is a claim with the carrier. We do not cover lost sales or marketplace penalties.